Payments

All orders shipping to Chicago will be charged the state required tax on product and shipping.

Refunds and Exchanges

All orders are final sale and I am unable to accept returns. Please message me if you have an issue with an item.

Wholesale

We'd love to have our products in your shop! If you are interested in viewing our current line sheet, please email wholesale@chrisuphues.com with the subject WHOLESALE INQUIRY. 

Press Inquiries

For all press inquiries please contact info@chrisuphues.com

Items lost in the mail

If you have tracked your order and it is marked as delivered but you haven't actually received it, here's what you'll need to do... First thing you should do is ask your neighbors and roommates. If no one received the package by mistake you'll need to contact your local post office to see if your package was delivered to their location. If your package has not been delivered there, you'll need to open a missing package case. 

Once you open the missing package case, you'll be issued a case number and once you have this number, you can send an email to info@chrisuphues.com with this information. Unfortunately, we will be unable to assist you without this case number. 

All missing package issues need to be addressed within 30 days of the order date or we will be unable to assist you.